If your business has a network with just two computers or a complex business network spanning multiple offices, Platinum ICT support solutions are designed to meet your needs. If your business needs expert technical support then our IT support solutions are for you. Our outsourced IT support contracts are designed around your business - we calculate the complexity of your IT network, and use this data to create a bespoke support contract, drawing from standard service offerings. This contract is regularly reviewed and can be adjusted at any time.
Acting as your virtual IT department, we supply IT support services and business systems advice. Providing you with a highly personal service, delivering first class support to your staff every working hour of the day, on every business day. Our service won't take a holiday, have sick days or arrive late for work.You don't need to invest in a full time employee, and our service will always cost less than an equivalent internal
IT support person or team - whilst delivering much more. Our service desk is always available to provide expert help from the most trivial issue to high level, strategic consultancy. With an IT support contract
from Pl@tinum, you'll have high level professionals on tap; from experts in Network Security, Data Backup, Email and Messaging, Microsoft Office applications, to PC and Server Hardware.Our remote and telephone support package is ideal for small businesses that need a fast response to their IT support issues. With our helpdesk instantly available to you, we can instantly work on any problems using the latest software technologies to securely connect to your business network via the Internet, to diagnose and resolve any problems you may be experiencing. Using remote control tools, our experts will see exactly what your staff see as they operate their computer, so we can discuss the issue, diagnose the fault and correct it immediately.Our onsite support package includes our remote support package, and also includes expert onsite support for any requirements you may have. From installing printers to configuring a new PC on your network, you pay a standard agreed price and can rely on an expert engineer to arrive on site within an agreed time frame.Our support service is designed for those businesses that need a complete support and backup solution all in one place. Itincludes the following:
- Anti Spam & Anti Virus
- Monthly Network Health Checks
- Unlimited Telephone & Remote Support
- Remote Network Monitoring
- Guaranteed availability of Expert onsite IT Engineers
As part of our initial visit we will complete a network audit to highlight any existing problems and to detail your network and allow us to manage it successfully. You will receive a network audit report and we will discuss any recommendations suggested to improve your network prior to engagement.
All of our customer networks are monitored 24 hours a day to pre-empt any problems that may occur. This includes monitoring of server disk space, servers health, Internet connections and availability of email services.
Our network support Service Level Agreement is second to none, offering a professional service and dealing with the problems quickly and efficiently.
Platinum ICT provides a highly professional and personal service, allowing you to concentrate on running your business - safe in the knowledge that your systems are in safe hands.
Send us an email and realise the potential of your IT systems.